Return Policy & Store Policies
Our Commitment to You
At Moore Furniture, we believe that honest communication is the foundation of a great customer experience. We want you to feel informed and confident at every stage of your purchase, from the moment you walk into our showroom to the day your furniture is delivered and for years afterward. We have outlined our key policies below so there are no surprises. If you have any questions about these policies, our team is always happy to walk you through the details in person or over the phone.
This is not a formal interior design consultation with an hourly fee. There is no retainer, no package to buy, and no obligation whatsoever. Design help is simply part of how we do business at Moore Furniture. When you walk into our showroom, you get the full attention of a team member who knows our product line, understands how rooms come together, and genuinely wants to help you get it right. We believe that better-informed customers make better furniture decisions, and better decisions lead to happier homes.
5-Day Satisfaction Guarantee
If you are not completely satisfied with your purchase, we offer a 5-day satisfaction guarantee. Contact our store within 5 days of receiving your furniture to discuss your options. We will work with you to find a resolution that meets your needs. Please note that certain product categories, custom orders, and clearance items may have different terms. Your sales associate will clarify all applicable conditions at the time of purchase so you know exactly what applies to your order.
Furniture Warranty
Moore Furniture stands behind the products we sell. If a component of your furniture is defective, we will repair or replace it in accordance with the manufacturer's warranty guidelines. Our skilled service technicians are trained to replace or repair defective components to factory specifications.
Please keep in mind that furniture, like any other major purchase, is manufactured in component parts. If a single component is defective, most manufacturers authorize the repair or replacement of that specific component rather than the entire piece. For example, just as an auto manufacturer would not replace an entire vehicle for a scratched hood, a furniture manufacturer will address the specific defective part.
For items with components that can be easily transported, such as removable cushions, pillows, unattached drawers, lamps, or accessories, we require that the customer return those parts to our service department for inspection and repair. This keeps the process efficient and allows our technicians to do the best possible work.
Mattress Warranty
Mattresses and box springs are warranted against structural defects such as broken wood frames, springs, and border wires. Ticking and fabric on all sleep products are warranted for one year. Please note that plush and pillow-top bedding with multiple layers of padding will display body impressions over time. This is a normal characteristic of the materials and is not considered a manufacturing defect.
Texas state law prohibits the resale of used bedding. Accepting delivery of bedding finalizes the sale, and no pick-ups, returns, or refunds will be made after delivery. Mattresses that are soiled or damaged may not be returned. Warranty replacements must be authorized by the manufacturer. The warranty relationship is between the consumer and the manufacturer, and Moore Furniture will assist you in navigating the claims process.
Service After the Warranty Period
A service charge will apply for any furniture or mattress service required after the one-year complimentary service policy expires. If your furniture needs attention after the warranty period, contact our service department. We will assess the issue and provide an honest recommendation on whether repair is the right course of action and what the cost will be.
Clearance & As-Is Merchandise
All clearance and as-is merchandise is sold final sale. These items are not eligible for return, exchange, or warranty service. We encourage customers to thoroughly inspect all clearance and as-is items before completing their purchase, as these pieces are sold in their current condition.
Payment & Order Policies
A minimum deposit is required on all orders. Any balance remaining must be paid in full prior to pick-up or delivery, except when financing through one of our approved financing partners (Synchrony Financial or Snap Finance).
Custom orders and special orders may have specific cancellation terms based on the manufacturer's policies. Your sales associate will explain any applicable terms at the time your order is placed.
Understanding Furniture Service
Moore Furniture takes pride in providing quality service after the sale. If something is not right with your furniture, we want to know about it and we want to make it right. However, we also want to set realistic expectations about how furniture service works in our industry.
When a warranty claim is filed, the manufacturer evaluates whether the issue qualifies as a covered defect. If approved, the manufacturer authorizes Moore Furniture to repair or replace the defective component. In most cases, this means repairing or replacing the specific part that is defective rather than replacing the entire piece. Our service technicians are factory-trained and capable of restoring components to the manufacturer's original specifications.
If you believe your furniture has a warranty issue, contact our store as soon as possible. Provide your purchase date, a description of the problem, and photos if possible. Our service team will guide you through the next steps.
Questions About Our Policies?
We understand that policies can feel overwhelming, and we are always happy to explain any of them in detail. The best way to get clarity is to ask before you buy. Our team will walk you through everything that applies to your specific purchase so there are no surprises. Call us at (281) 592-0509 or stop by our showroom at 109 N. Washington Ave., Cleveland, TX 77327.